Unique You Counselling is a private counselling practice owned and managed by Helen Farrow (was Helen Scott-Wilson).
Helen Farrow controls and processes the information received and is responsible for complying with the EU General Data Protection Regulations (GDPR) enforced by the Information Commissioners office (www.ico.org.uk).
How Unique You Counselling collects your data: Data is only collected by Unique You Counselling through the interactions between yourself and Helen Farrow, the paper work you fill in during sessions, the phone calls, texts and emails which you submit to Helen either personally or through Unique You Counselling’s directory listings.
Information you share by other means: Information is not requested or collected and stored by Helen through the social media platforms or the website that Unique You Counselling uses for marketing purposes. Any links followed on this website or personal data voluntarily added to social media sites by clients, will be subject to that sites own cookie acceptance procedures and Privacy Policies. Information you submit to these sites may be transferred outside of the European Union.
The lawful basis for processing your data: The data which you provide is processed in order to uphold the counselling contract held between Unique You Counselling and yourself when you request counselling. Unique You Counselling may provide interventions from other agencies as part of our contract in order to improve your health and wellbeing. Your data is also used to maintain Unique You Counselling’s accounts and records as part of that contracted service.
The delivery of this service includes responding to enquiries, planning, undertaking and assessing the delivery of counselling services. I may also process your data if there is a legitimate interest such as responding to an enquiry or for managing the service for example when being audited by the BACP.
How Unique You Counselling uses your data: Your data is processed in line with the principles set out in the GDPR, there will always be a lawful reason for processing your data. As a client or prospective client your data may be used for;
Making contact regarding enquiries and the services requested, received or booked.
Making brief, factual notes for use during the therapy.
Documenting written agreements made with clients such as contract and consent forms.
Safeguarding yourself and other people.
Planning, monitoring and evaluating the counselling service provided.
Managing the accounts, invoicing by email or post and taking payments.
To ensure that legal obligations are met.
To ensure your privacy rights are respected.
How the information is shared:
The information will only be released or disclosed to others if it is necessary to share client information in order to fulfil the requirements of Unique You Counselling’s contract. This includes the process of sharing information when legally required to do so and when protecting your vital interests and when protecting the safety of others.
If information is to be shared then Unique You Counselling will only share the minimal, relevant amount of information which is required and is necessary.
The information held is not sold on to other companies and will not be used for marketing.
Data is handled responsibly and your right to confidentiality is respected
When sending data through use of email or text this will be sent outside the European Union by Unique You Counselling's chosen providers Gmail and GiffGaff. Unique You Counselling will not request you send personal information via this method. All invoices and online receipts sent will be password protected.
Data storage and data retention: As per the conditions of Unique You Counselling’s insurance provider; clinical notes are stored for a period of five years after the end date of the client’s sessions.
The processing and collection of data is limited to what is necessary.
Data is kept up to date during the counselling period.
Data is stored securely to protect from unlawful processing, loss, destruction or damage.
All client identifying data such as names and addresses are stored in a separate place to client notes which are anonymised with codes.
Data is only stored for the period of time which it is necessary and no longer than that.
All data is securely destroyed as soon as it is no longer required for lawful processing.
Your Privacy Rights: Unique You Counselling respects the rights of clients. These rights include;
The right of access to personal data through subject access requests.
The right to correct inaccurate personal data.
The right in certain cases to have personal data erased.
The right to object.
The right to withdraw consent where consent is required for processing.
For more information on your rights and when these rights apply please visit the Information Commissioners Office (ICO) website at www.ico.org.uk. If you are not happy for any reason with the way Helen Farrow has handled your information you have the right to make a complaint to the ICO.
Changes to this policy: As this policy may change in order to meet requirements with current laws and guidelines you may refer to this website to find the most up to date version of the policy.
As a client if there are changes made which affect your rights or the way your data is processed you will be informed as soon as possible and given a copy of the new documents. If consent is required for the changes then this will be sought from you.